Shipping and Returns

Processing time 

The time it takes to prepare items varies depending on customization options and current backlog. Current estimated build time is 2 to 4 weeks.

Shipping

Shipping prices

United states - 

USPS priority - $7.95

USPS first class (packages under 1 lb) - $3.95

All orders over $150 - Free priority shipping

International - costs vary depending on shipping location and weight.

Shipping time estimates

United States: 2-5 business days
Canada: 1-3 weeks
Everywhere else: 1-4 weeks
If in stock and made to order items are placed at the same time, the order will not ship until all items are ready.

International shipping

Orders shipped outside of the U.S. may be held at customs, delaying the delivery time and may incur additional charges from import taxes and duties depending on your location. The buyer is responsible for these charges.  For more information on these costs, please contact your local postal service or view your countries government website. 

Return policy

It is a priority here at Delvewood that you are fully satisfied with your purchase. If there is a problem with your order, please let me know and I will do my best to resolve your issue.

Cancelations are accepted on most unshipped items. If the item includes personalization (e.g., text engraving) and has already been verified, it cannot be canceled. 

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery

 

Personalized items cannot be returned or exchanged because of the nature of these items. 

Still have questions?