Shipping and Returns

Processing times 

In stock items are ready to ship within 1 or 2 business days.

Pre-order items are ready to ship in 2 to 4 weeks.

Shipping

Shipping prices

United states - USPS calculated rates

International - costs vary depending on shipping destination and weight.

Shipping time estimates

United States: 2-5 business days
Canada: See details below.
Everywhere else: 1-4 weeks

International shipping

Orders shipped outside of the U.S. may be held at customs, delaying the delivery time and may incur additional charges from import taxes and duties depending on your location. The buyer is responsible for these charges.  For more information on these costs, please contact your local postal service or view your countries government website. 

!Canadian customers!
As you may be aware, Canada Post is currently on strike. I ship using USPS and they hand off to Canada Post, so unfortunately, this will likely cause delays.
Here is the link to the Canada Post website with more information.
https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page

Return policy

It is a priority here at Delvewood that you are fully satisfied with your purchase. If there is a problem with your order, please let me know and I will do my best to resolve your issue.

Cancelations are accepted on unshipped items. 

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact me within: 14 days of delivery
Ship items back within: 28 days of delivery

 

Still have questions?